FAQSocial Shop
Social Shop
Frequently asked questions
Common questions and answers, organized by category. If you can't find what you need, reach out via a support ticket anytime.
Orders & delivery
How do I place an order?
Pick a service from the Services page or New Order page, enter the target post/profile URL and the quantity. No account credentials or passwords are required.
How long does delivery take?
Most services start delivering within minutes. Total time depends on the service and quantity; see the service details for guidance. If progress stalls for an unusually long time, please open a support ticket.
Can I cancel an order?
Orders for services marked as 'Cancelable' can be canceled via the Cancel button in your order history. If delivery has already started, only the undelivered portion is refunded.
What is refill?
If delivered counts drop after the order completes, refill restores the missing amount free of charge. Only orders for 'Refillable' services are eligible. Use the Refill button in your order history within the refill window.
Payments & balance
Which payment methods are supported?
Depending on the tenant configuration: credit card (Stripe), PayPal, crypto (Heleket) and bank transfer. The Add Funds page shows the methods currently available to you.
Can I get a refund?
Couldn't find your answer?
The Social Shop support team will help you personally — usually within 24–48 hours.